Shipping
When can I expect to receive my order?
The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within. If you require drapes by a certain date, please contact us at support@pleatedcurtain.com to seek the time frame, and you might need to pay an extra fee.
How much is the shipping fee?
Total delivery time
=Order Processing Time + Handcrafted Production Time + shipping time(does not include tailoring time for curtains, not including customs delays, weekends, holidays and any unforeseen circumstances)
Standard shipping:
- $17.99 for order value not above $199.
- $12.99 for order value above $198.99 but under $299.
- Free shipping on orders over $299 (after discounts, excluding taxes).
| Order Value(After Discounts, Excluding Taxes) | Shipping fee |
| $0 – $199 | $7.99 |
| $199 and above | Free shipping |
Swatches & Sample booklets:
$4.99.
Delivery time:
- Order Processing Time: 1-3 business days.
- Handcrafted Production Time: 5-7 business days.
- Standard Shipping Time: 10-18 business days.
Free shipping for order value $199 and above.
Door to door service. It might need your receive signature to ensure safe delivery.
SHIPPING TIMES ON OUR WEBSITE ARE A GUIDE ONLY
Shipping times provided on our website are a guide only and are the time frame that 95% of orders are filled within. Due to circumstances outside of our control, sometimes orders may take longer. No refund will be given for overdue shipments. If you require a curtain by a certain date, please contact us to confirm the time frame and order well in advance.
Which countries do you ship to?
Worldwide.
Can I indicate certain carrier?
No, we select and decide carrier according to destination country, order package weight etc. We work with USPS, DHL eCommerce, FedEx, DHL Express and UPS which are high reputation carrier to ensure smooth delivery. We own direct carrier account to make sure shipping service is expected. We provide door to door service.
Where can’t you ship to?
We only accept to ship to street, like office, home address. We can't ship order to military address. We can't ship order to military and PO Box address.
Where will my order be shipped from?
Fabric swatches and booklets are shipped from domestic. Curtains blinds shades orders are shipped from vertical factory directly by carrier UPS, DHL or FedEx.
How do I track my order?
Click to track order. Once order was picked up by carrier, our system will send you email to advise carrier and tracking number. You may visit carrier offical website to monitor your package. You are able to work with carrier to make appointment of delivery time.
Can I change my shipping address after pick-up?
No, changing the address is not supported. Please ensure the shipping address before placing the order.
Do I need to pay any duties or VAT?
No, you don't need to pay these fees. Any duties and VAT are on our side. The duties, fees and VAT depend on the tax laws of your country custom.
Please contact your local delivery service firstly if your packages tracking status are delivered, however you don't receive the package.
FedEx：1.800.GoFedEx or 1.800.463.3339 (US & Canada)