Shipping
When can I expect to receive my order?
Total delivery time = Order Processing Time + Handcrafted Production Time + shipping time(does not include tailoring time for curtains, not including customs delays, weekends, holidays and any unforeseen circumstances)
Order Processing Time: 1-3 business days.
Handcrafted Production Time: 5-7 business days.
Standard Shipping Time: 10-18 business days,it costs US$12.99.
Fast Shipping Time: 5-12 business days,it costs US$23.99.
Swatches: $7.99
Sample booklets:
- North America (United States, Canada) basic: $4.99.
- Other Countries: $15.99 - $29.99.
Free shipping for order value $299 and above.
Door to door service. It might need your receive signature to ensure safe delivery.
Which countries do you ship to?
Worldwide.
Can I indicate certain carrier?
No, we select and decide carrier according to destination country, order package weight etc. We work with USPS, DHL eCommerce, FedEx, DHL Express and UPS which are high reputation carrier to ensure smooth delivery. We own direct carrier account to make sure shipping service is expected. We provide door to door service.
Where can’t you ship to?
We only accept to ship to street, like office, home address. We can't ship order to military address. We can't ship order to military and PO Box address.
Where will my order be shipped from?
Fabric swatches and booklets are shipped from domestic. Curtains blinds shades orders are shipped from vertical factory directly by carrier UPS, DHL or FedEx.
How do I track my order?
Click to track order. Once order was picked up by carrier, our system will send you email to advise carrier and tracking number. You may visit carrier offical website to monitor your package. You are able to work with carrier to make appointment of delivery time.
Can I change my shipping address after pick-up?
No, changing the address is not supported. Please ensure the shipping address before placing the order.
Do I need to pay any duties or VAT?
No, you don't need to pay these fees. Any duties and VAT are on our side. The duties, fees and VAT depend on the tax laws of your country custom.
Please contact your local delivery service firstly if your packages tracking status are delivered, however you don't receive the package.
FedEx：1.800.GoFedEx or 1.800.463.3339 (US & Canada)